Privacy Policy

🔒 Your Privacy Matters

Paradise Game Hubs LLC ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the rights you have over it. We never sell your personal data to third parties for advertising or marketing purposes.

1. Information We Collect

Account Information: When you create an account, we collect your first and last name, username, email address, date of birth (to verify age eligibility), and password (stored as a secure cryptographic hash — never in plain text).

Gameplay Data: We collect information about your in-game activity including games played, virtual coin balances, spin counts, achievements earned, and session duration. This data is used to provide gameplay features and improve our services.

Technical Data: We automatically collect certain technical information when you visit our Platform, including IP address, browser type and version, device type and operating system, pages visited, referring URLs, and session timestamps. This data is collected via server logs and analytics tools.

Cookie Data: We use cookies and similar tracking technologies as described in our Cookie Policy. These include session cookies, preference cookies, and analytics cookies.

Communications: When you contact our support team, we collect the content of your messages, your email address, and any information you voluntarily provide in your communications.

2. How We Use Your Information

We use the information we collect for the following purposes: (a) to provide, maintain, and improve the Platform and its features; (b) to create and manage your user account; (c) to personalize your game experience; (d) to communicate with you about your account, service updates, and security notifications; (e) to send promotional communications if you have opted in to receive them; (f) to enforce our Terms of Service and prevent fraud or abuse; (g) to comply with legal obligations; (h) to analyze usage patterns and improve Platform performance.

We will never use your personal information for automated decision-making that produces legal or similarly significant effects without your explicit consent.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area, United Kingdom, or other jurisdictions with similar data protection laws, we process your personal data on the following legal bases: Contract Performance — to fulfill our obligations under our Terms of Service; Legitimate Interests — to improve our services, prevent fraud, and ensure platform security; Consent — for marketing communications and non-essential cookies; Legal Obligation — to comply with applicable laws and regulations.

You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

Service Providers: We work with carefully vetted third-party service providers who assist in operating the Platform (hosting, analytics, email delivery). These providers are contractually bound to protect your data and may only use it for the purposes we specify.

Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, prevent fraud, or protect the safety of users.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your data becomes subject to a materially different privacy policy.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. Account data is retained for up to 3 years after the last account activity. If you request account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law. Technical logs and analytics data are retained for a maximum of 24 months.

6. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include TLS encryption for data in transit, AES-256 encryption for data at rest, secure password hashing, regular security audits, and access controls limiting employee access to personal data. However, no security system is impenetrable, and we cannot guarantee absolute security.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze Platform usage, and provide security features. You can control cookie preferences through your browser settings. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data: Access — request a copy of personal data we hold about you; Correction — request correction of inaccurate data; Deletion — request deletion of your personal data; Restriction — request restriction of processing; Portability — receive your data in a machine-readable format; Objection — object to processing based on legitimate interests; Opt-Out — unsubscribe from marketing emails at any time.

To exercise any of these rights, please contact us at privacy@paradisegamehubs.com. We will respond within 30 days.

9. Children's Privacy

The Platform is not directed at individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from a person under 18, we will take immediate steps to delete that information and terminate the associated account. If you believe a minor has provided us with personal information, please contact us immediately at privacy@paradisegamehubs.com.

10. International Data Transfers

Paradise Game Hubs LLC is based in the United States. If you access the Platform from outside the United States, your information may be transferred to, stored, and processed in the US or other countries. By using the Platform, you consent to such transfers. For EEA users, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your rights. To submit a CCPA request, contact us at privacy@paradisegamehubs.com.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email (if you have an account) or by prominent notice on the Platform before the change takes effect. We encourage you to review this Policy regularly.

13. Contact Us

For privacy-related questions or to exercise your data rights, please contact:

Privacy Officer — Paradise Game Hubs LLC
1247 Entertainment Blvd, Suite 310, Wilmington, DE 19801, USA
Email: privacy@paradisegamehubs.com
Phone: +1 (302) 555-0184